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Reset Your Password

If you have forgotten the password you use to log in to Proliance, you can click Forgot Password to create a new password. Proliance will send you an email that contains a hyperlink to a Proliance page where you can enter an answer to a security question. Once you answer this security question correctly, you can enter a new password that is will become valid for accessing Proliance the next time you log on.

Before you can use the password reset feature, the following are required:

When you first try to log in to Proliance, if the security questions have not been set for your profile, you will be prompted to have this information completed. Once the security questions have been set, you will no longer see the request.

NOTE:

  • The reset password feature is not available unless it has been enabled using the Local Admin application. For more information, see the Local Admin online Help or the Proliance Administration Guide.

To reset your password

  1. On the Proliance Login page, click Forgot Password.
  2. On the Password Reset page, enter your Organization and User Name.
  3. Click Continue.

    If a valid email address has been configured for your user account, and your Org Name and User Name are correct, you will receive a Proliance notification in your email inbox.

  4. Click OK on the confirmation message for the password reset email.
  5. Once you receive and open the Proliance notification email, click the password reset URL or copy and paste the URL into your preferred browser.

    NOTE: You must complete this action within 60 minutes of clicking Submit (at step 3). After 60 minutes, you will need to re-start the password reset process from step 1 above.

  6. You will be prompted to answer one of the three security validation questions. Click Continue.
  7. If you answer the question correctly, you are prompted to enter a new password. Your password must adhere to your organization's password policy.
  8. Re-enter your new password. If you enter it incorrectly, a warning will display until the new and re-entered password match. Click Continue.
  9. You will be re-directed to the Login page to enter your Org Name, User Name, and new password.